Voice & Collaboration Services

At AI Centrix, we specialize in delivering robust, secure, and scalable Voice and Collaboration solutions that enable seamless communication across your organization. Whether you’re operating on-premise, in the cloud, or in a hybrid environment, we architect, deploy, and support enterprise-grade VoIP and unified communications platforms built on industry-leading Cisco and Microsoft technologies.

Our Expertise

We bring deep technical expertise and certified professionals in both Cisco and Microsoft collaboration ecosystems, helping you modernize your communication infrastructure, reduce costs, and improve end-user experiences.

We support:

On-Premises Deployments
Cloud-Based Solutions
Hybrid Collaboration Environments
Enterprise Voice Migrations
Contact Center Deployments and Optimizations

Cisco Voice & Collaboration Solutions

Our certified Cisco engineers provide end-to-end services around:

Cisco Unified Communications Manager (CUCM)
Cisco Unified Communications Manager Express (CME)
Cisco Unity Connection (Voicemail/Auto Attendant)
Cisco Expressway (Remote/Hybrid Connectivity)
Cisco Webex Calling (Cloud-Based VoIP)
Cisco Webex Meetings and Messaging
Cisco Jabber and Webex App Integration
Cisco Unified Border Element (CUBE) for SIP Trunking
Cisco Emergency Responder (CER)
Cisco Contact Center Express (UCCX)
Cisco Contact Center Enterprise (UCCE)

Microsoft Voice & Collaboration Solutions

Our Microsoft-certified engineers deliver robust communication solutions within the Microsoft ecosystem:

Microsoft Teams Voice (Phone System)
Direct Routing for Microsoft Teams
Operator Connect Integration
Microsoft 365 Calling Plans
Auto Attendant & Call Queues
Teams Meeting Rooms & Device Integration
Microsoft Teams Contact Center Integrations
Cloud Voicemail & Unified Messaging
Hybrid Voice Deployments (Skype for Business to Teams)
Migration from Legacy PBX to Teams Voice
Compliance & Call Recording Solutions

Contact Center Solutions

We implement and optimize intelligent, omnichannel contact center environments:

Cisco Unified Contact Center Express (UCCX)
Cisco Unified Contact Center Enterprise (UCCE)
Microsoft Teams Integrated Contact Centers
Cloud-Based Contact Center as a Service (CCaaS)
IVR Design, Call Routing & Reporting
Workforce Optimization & Quality Monitoring
CRM & Ticketing System Integrations

Our Services Include

Solution Design & Architecture
System Implementation & Migration
VoIP Network Readiness Assessments
SIP Trunking Design & Deployment
Endpoint Configuration & Management
Integration with Existing PBX Systems
Security, Compliance, and QoS Tuning
Ongoing Support & Managed Services

Why Choose Us?

Certified experts in Cisco Collaboration (CCNP/CCIE Collaboration) and Microsoft 365/Teams Voice
Deep understanding of enterprise telephony, UC, and contact center workflows
Proven success in multi-site, global, and remote-first deployments
Agile, scalable solutions tailored to your budget, infrastructure, and compliance needs

Let’s Connect

Take the next step in modernizing your business communications. Whether you’re migrating from a legacy PBX, deploying a new UCaaS platform, or integrating voice into your cloud environment, AI Centrix is your trusted partner for voice and collaboration success.