At AI Centrix, we deliver comprehensive Managed IT Services designed to maximize uptime, enhance performance, and reduce operational risk. As a trusted Technology Managed Services Provider (MSP), we proactively monitor, manage, and support your critical IT infrastructure—allowing your team to focus on strategic growth while we ensure your technology runs seamlessly.
Our Managed Services Offering
We provide end-to-end management of your network, systems, cloud, voice, collaboration, security, and data center infrastructure, leveraging best-in-class tools, certified professionals, and industry-aligned frameworks.
Key Features of Our Managed Services
24/7 Monitoring & Alerting
- Real-time infrastructure and application monitoring
- Automated alerts for thresholds, outages, and anomalies
- Immediate incident response based on severity and SLA levels
- Cloud, on-premises, and hybrid monitoring
Proactive Maintenance & Issue Resolution
- Preventative maintenance schedules
- Patch management and firmware upgrades
- Performance tuning and capacity planning
- Root cause analysis and continuous service improvement
Help Desk & Technical Support
- 24x7x365 Tier 1–Tier 3 support via phone, portal, or email
- Remote and onsite support as needed
- User support for desktop, network, and applications
- Service request management and escalation tracking
Security Monitoring & Threat Response
- Real-time security event monitoring and response
- Endpoint protection and vulnerability management
- Integration with SIEM, XDR, and SOC tools
- Compliance support and risk mitigation
Asset & Configuration Management
- Centralized inventory of hardware, software, and licenses
- Configuration management database (CMDB) support
- Lifecycle planning for upgrades and replacement
- Automated documentation and reporting
SLA-Backed Service Assurance
We commit to measurable Service Level Agreements (SLAs) that define our responsibilities and response timelines:
| Service Metric | SLA Commitment |
| Incident Response Time | Within 15–30 minutes (critical) |
| Issue Resolution Time | Based on priority/severity level |
| Uptime Guarantee | Up to 99.9% (depending on package) |
| Reporting & Analytics | Monthly / Quarterly reports |
| Customer Support Access | 24/7 via portal, phone, or email |
What We Manage
- Networks: Routers, switches, firewalls, SD-WAN, wireless
- Servers & Compute: Physical, virtual, and cloud servers
- Storage & Backup: SAN/NAS, cloud storage, DR solutions
- Voice & Collaboration: Cisco and Microsoft VoIP/UC platforms
- Cloud Environments: Microsoft Azure, M365, hybrid cloud
- Security Infrastructure: Firewalls, endpoint, and threat defense
- User Devices: Desktops, laptops, mobile device management
Benefits of Partnering With Us
- 🔧 Reduced Downtime & Faster Issue Resolution
- 📊 Real-Time Visibility & Performance Insights
- 🔐 Enhanced Security & Risk Management
- 🧠 Access to Certified Experts & Best Practices
- 💰 Predictable IT Costs & Operational Efficiency
- 📈 Scalable Support Aligned to Business Growth
Flexible Engagement Models
- Fully Managed Services: We own end-to-end IT operations
- Co-Managed IT: We augment your in-house IT team
- Project-Based Services: Specialized support for initiatives or transitions
- Remote & Onsite Hybrid Support: Tailored to your operational needs
Industries We Serve
- Small to Mid-sized Enterprises (SMBs)
- Education & Public Sector
- Healthcare & Financial Services
- Energy, Manufacturing & Logistics
- Legal, Retail, and Professional Services
Start with a Managed Services Assessment
Whether you’re looking to offload daily IT tasks, gain round-the-clock monitoring, or improve your technology ROI, our managed services team is here to help.
Contact us today to learn how we can deliver reliable, secure, and responsive technology services tailored to your business.